Computer Repair
Desktop diagnostics and repair for Windows PCs and custom builds.
Won't power on
Slow boot
Blue screen
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Austin, TX · Mon–Fri · 10a–5p
Austin computer repair for PCs, Macs, laptops & gaming computers.
Honest diagnostics, clear repair options, fair pricing. No scare tactics, no unnecessary upsells — just practical guidance on whether your device is worth fixing. Two Austin locations.
- Same day diagnostics
- PC, Mac, Laptop repair
- Data recovery
- Phone repair
- Virus removal
- Gaming PC repair
PC & Mac repair
Walk-ins welcome
Two Austin locations
Diagnostics $50 · gaming $99
Data recovery
Mon–Fri · 10a–5p
What we do
Computer repair, laptop repair, Mac repair & data recovery in Austin.
One shop for PCs, Macs, laptops, gaming computers, and the small-business workstations that keep you running. Drop in for an honest diagnostic — we'll explain the issue in plain English and give you clear repair options.
Laptop Repair
Cracked screens, hinges, keyboards, batteries, and charging ports.
Cracked LCD
Bad hinge
No charge
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Mac Repair
MacBook, iMac, and Mac mini service — hardware and macOS.
Liquid damage
macOS issues
Battery
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Virus & Malware Removal
Removal of pop-ups, browser hijackers, ransomware, and stubborn malware.
Pop-ups
Slow PC
Fake alerts
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Data Recovery
Recover files from failed drives, accidental deletes, and corrupt partitions.
Failed HDD
Lost photos
No mount
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Gaming PC Repair
Overheating, GPU issues, performance drops, blue screens, and custom-build troubleshooting.
Overheating
GPU failure
FPS drops
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Custom PC Builds
Custom-built gaming PCs, workstations, and home-office desktops tailored to your needs.
Gaming builds
Workstations
Upgrades
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Cell Phone Repair N. Austin only
Cracked screens, battery swaps, charging ports, water damage — iPhone and Android, at our Dessau Ridge shop.
Screen replacement
Battery
Charging port
Call North Austin
Common symptoms we repair
Sound familiar? We fix it every week.
Bring in your computer, laptop, or Mac — or call first and describe what's happening. We'll tell you honestly whether a repair makes sense, what it'll likely cost, and how long it should take.
Computer running slowCleanup, optimization, malware scan
Laptop won't turn onPower, board, charger diagnostic
Cracked or damaged screenLCD and hinge replacement
Hard drive failureFile recovery and replacement
Malware pop-upsVirus and adware removal
Wi-Fi or network issuesConnectivity troubleshooting
Software install problemsDrivers, OS, app conflicts
Blue screen / boot errorsBSOD and startup repair
OverheatingFans, paste, dust cleanout
Business workstation issuesOffice and network support
Two Austin computer repair locations
Drop by downtown or up north for computer repair.
Walk-ins welcome during business hours. If your machine is too heavy or you'd rather confirm we can help first, call ahead — we'll give you the straight answer.
Office of PC Genie
Downtown · Dobie Mall2025 Guadalupe St
2nd Floor, Suite #260
Austin, TX 78705
Walk-ins welcomeWalk-ins welcome during business hours. No appointment needed.
PC Genie Computer Repair
North Austin · Dessau Ridge1508 Dessau Ridge Ln
Suite 503, Room A
Austin, TX 78754
Appointment or drop-off onlyPlease call (512) 450-2186 to schedule your appointment or arrange a drop-off. Walk-in service will be available at this location in the future.
Transparent computer repair pricing
Diagnostics $50 (gaming PCs $99). Repair labor from $99/hr.
We charge a flat fee to diagnose your machine. If you proceed with the repair, the diagnostic fee can be applied or waived where appropriate. Final pricing depends on parts, complexity, and the type of repair.
Diagnostic
$50standard
- $50 standard PC, Mac & laptop
- $99 gaming PC
- Written estimate before work
- Apply or waive on approved repair
Standard repair
$99/ hour
- Labor billed by quarter-hour
- Parts at fair market pricing
- You approve before we proceed
Specialty & data recovery
Custom
- Free pre-quote phone consult
- Tiered pricing by complexity
- No surprises — quoted up front
We don't quote final repair pricing online — every machine is different. Call us with
symptoms and a model number and we'll give you a realistic ballpark before you come in.
Born & raised in Austin
Computer repair, for Austin, by Austin.
From the UT campus to Lake Travis, from Round Rock down to Buda — PC Genie has been keeping Austin's computers running since 2007. Two convenient locations and a team that lives, works, and games here.
Austin computer repair recognition
Award-recognized computer repair in Austin.
Recognitions and press mentions over the years. We don't make claims we can't back up.
Top 10 in Travis County
BusinessRate.org · 2025 — Recognized for service quality among Travis County computer repair providers.
Top 3 Computer Repair
Three Best Rated · Austin · 2019 — Listed as a top-3 Austin computer repair shop based on reputation and reviews.
Best of Austin
The Austin Chronicle · 2012 — Featured in the Best of Austin Readers Poll for computer repair service.
Best Computer Repair Service
The Daily Texan · 2010 — Voted Best Computer Repair Service in the Best of UT survey.
Austin customer reviews
What Austin says about PC Genie.
Real reviews from real Austin customers. Pulled directly from our Google business profiles — including the original Office of PC Genie shop with 15+ years of repairs behind it.
Jeremy was very knowledgeable and made everything easy to explain to me who's not good with hardware. He even stayed past the time his shop closed to finish my PC. Now my PC is working great — shout out to him for providing lots of good tech advice too.
PC Genie is now my official computer repair place! Jeremy is fantastic — super friendly, trustworthy, professional and honest. He'll take good care of your computer, be upfront about what he can do, and follow through with his word. His rates are the best in the region — I checked.
My 3080 Ti failed in my desktop and I needed immediate assistance — I was in the middle of some projects. Jeremy was super knowledgeable, diagnosed and confirmed the GPU failure, and then replaced the card. He had me back up and running fast.
Jeremy runs his business differently than your average PC repair shop. I turned my computer in, received a thorough diagnosis, and a quote — and the diagnosis fee was waived. The diagnosis was all I needed and all I paid for. Honest service.
Cannot recommend enough! Jeremy was incredibly helpful, professional, and a great communicator throughout the entire process. Pricing was solid — no flat charge for a diagnostic was a great perk. His turnaround time was great too.
Jeremy did such a thorough diagnostic on my laptop and he was so friendly. He updated me every step of his process and was able to give me a detailed answer of what was wrong with my laptop. There are very few people I trust to fix my devices, but Jeremy is one of them.
See all reviews on Google for either location:
Austin's local repair team
A small team that knows your machine.
JS
Jeremy Shelby
Manager
IO
Ian Olsen
Developer & Virus Specialist
Why Austin chooses PC Genie
Computer repair you can actually trust.
We built PC Genie around a simple idea: tell people the truth about their computer, give them real options, and let them decide. No scare tactics. No unnecessary upsells. Just honest repair work in Austin.
Clear diagnosticsWe explain what's wrong in plain English
No unnecessary repairsWe won't fix what isn't broken
Practical pricingFair rates, no hidden fees
Local Austin supportTwo locations, same-day diagnostics
Fast communicationWe keep you updated throughout the repair
Repair-first mindsetReplace only when repair doesn't make sense
Honest guidanceWe'll tell you if it's not worth fixing
All devices welcomePCs, Macs, laptops, gaming computers
Austin computer repair service areas
Serving Austin and surrounding communities.
With two Austin locations, PC Genie serves neighborhoods across Austin and nearby cities including Round Rock, Cedar Park, Pflugerville, Lakeway, and Buda.
Repair status
Already dropped off? Check on your repair.
See where your machine is in the queue — received, diagnostic, in shop, awaiting parts, or ready for pickup.
Lost your ticket? Call (512) 770-5819 with your name and drop-off date.
Computer repair FAQ
Frequently asked questions.
Couldn't find yours? Call us at (512) 770-5819 during business hours and we'll talk through it.
Yes. We service Windows PCs (desktops, laptops, custom builds) and Apple Macs (MacBook, iMac, Mac mini) — hardware and software.
Yes. We handle cracked LCDs, broken hinges, and bezel damage on most major laptop brands. Bring it in for a quick visual diagnostic.
We attempt logical recovery in-shop for failed, deleted, or corrupted drives. For severe physical failures we'll let you know honestly whether a clean-room lab is the better path.
Yes — pop-ups, browser hijackers, fake support scams, ransomware, and stubborn rootkits. We also help harden the machine against repeat infections.
Often the simplest jobs. We diagnose what's actually slowing the machine — software bloat, failing storage, malware, or overheating — and fix the root cause.
Yes. We work with small Austin businesses on workstation issues, networks, software setup, and backup guidance. Project or hourly.
Standard PCs, Macs, and laptops are $50. Gaming PCs are $99 (more complex hardware, more time to test). If you proceed with the repair, the diagnostic fee can be applied or waived where appropriate.
Two locations: 2025 Guadalupe St #260 (Dobie Mall, downtown) and 1508 Dessau Ridge Ln, Suite 503 Room A (North Austin).
Walk-ins are welcome at our downtown Office of PC Genie (2025 Guadalupe St #260, Dobie Mall) during business hours — no appointment needed. Our North Austin location (PC Genie Computer Repair, 1508 Dessau Ridge Ln) is currently appointment or drop-off only; call (512) 450-2186 to schedule. Walk-in service at the north location is coming soon.
Yes — use the Check Repair Status section at the top of the page or in the navigation.
Yes. We troubleshoot and repair gaming desktops and laptops — overheating, GPU issues, performance problems, blue screens, and custom build diagnostics. See our gaming PC repair page for details.
Yes, at our North Austin location only (1508 Dessau Ridge Ln, Suite 503 Room A). We handle iPhone and Android screen replacements, battery swaps, charging-port repair, and water-damage assessment. Call (512) 450-2186 to confirm parts availability for your model.
Many repairs are completed same-day or next-day. Complex repairs, data recovery, or jobs requiring parts may take 2–5 business days. We'll give you a timeline during the diagnostic.
Yes. We stand behind our work. Specific warranty terms depend on the type of repair and parts used — we'll explain the coverage before you approve the work.
Need computer repair in Austin?
Call for a repair estimate today.
Call us during business hours and tell us what's going on with your PC, laptop, Mac, or gaming computer. We'll let you know whether to bring it in, which location is closer, and what to expect on cost and timing.